How to Build Client Relationships by Listening First | Chris Lincoln

How do you build client relationships that last when your job title says you are supposed to manage them? Chris Lincoln, a Relationship Manager with Global Data in the UK, makes the case that you do not manage relationships, you nourish and nurture them. He shares how teaching music to kids at a summer camp in Pennsylvania taught him to read people, adapt, and listen first.

In this conversation: - Why some clients need to be guided while others just want to be listened to, and how to serve both - Why the relationships inside your own company matter as much as the ones with clients - How self awareness and humility help you own a room without trying to control it - The warmth and competence balance from Vanessa Van Edwards' book Cues, and simple cues like showing your hands on video calls

Chris Lincoln, Relationship Manager, Global Data, UK https://linkedin.com/in/chris-lincoln

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