Courageous Conversations: Five Shifts for Hard Talks (June 10, 2021)

In this virtual Courageous Conversation, Greg Aden works through the shifts that make difficult conversations easier to prepare for and easier to have: empathy, language and behavior, emotions, and listening. He explains why fear sits underneath most avoided conversations, why expectations should be replaced with agreements, and why listening with your eyes tells the other person they matter. The second half moves into practical tools, including the ladder of inference, triggers, and focusing on interests rather than positions. Along the way he covers the difference between discipline and love, why appeasing your team is not leading it, and the three second question that can change how you respond: am I coming from fear or from love?

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