"Difficult conversations are the hardest portion of leading people in personal and professional life. The course provided great insights in how as an individual to approach the conversations and be prepared."

"The conversations amongst the entire group provided the most value to me. I enjoyed discussing how we all had different strengths and experiences, but ultimately could all use the same tools to get to the same end goal of better communication and relationships. The workbook is also extremely valuable, as I have referenced back to it on multiple occasions."

"Intentional communication has taught me that effective interaction happens in many forms. Being well-prepared—mentally, verbally, and physically—for a meaningful conversation is essential. This preparation not only benefits you but also ensures the other person or group stays engaged. It helps keep the conversation focused, prompts the right questions, and fosters active participation from everyone involved."

"My biggest takeaway to sum it is – Intention!
Intention in preparation, intention in behavior, intention in conversation, etc. Sometimes we get so caught up in ‘going through the motions or checking the boxes’ that we don’t stop to think about the WHYs; taking the time to put ourselves under a microscope and magnify all the pieces of us that we so often write off as “just the way we are” is vulnerability at its finest but there’s beauty in the vulnerability and growth in the discomfort."

"I think an important piece for me personally in my work with others – leadership, colleagues, direct reports, etc. – as part of listening and communicating is to end the conversation/discussion with an agreement and a restatement of the action plan for each person to help move issues forward.The shift of language is such an important one and one I encounter challenges with myself and when addressing challenges with this with other people."